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Patthama THONGYOO 31/05/1986 554/97 @ the Clover Single Thonglor 18, Sukhumvit 55 THAILAND Wattana District, Bangkok 10110 169 cm 49 kg Bilingually competent in writing and speaking Thai and English, I appreciate to communicate and share ideas with other people. Open-minded, friendly and active, I like to learn, to serve and to take care. PROFESSIONAL EXPERIENCE Customer Service April 2010 - present Wilding Golf Consulting Sevice, Bangkok Deal between customer and instructor in order to arrange the lessons schedule. Serve the first point of all customer contact on the phone or in person. Maintain an inviting entrance area and warmly greet all customers. Take care of the customers and give them helpful information. Sell memberships and packages to the customers according to their needs and desires. Escort customers to the training golf bay and explain how to use the computer system’s software. Assist in maintaining a clean and safe workspace. Effectively communicate with both customers and management. Hostess July 2009 - March 2010 Acqua Italian Cuisine @ Centara Grand Mirage Beach Resort, Pattaya Welcome all customers in a cheerful manner and take reservations. Escort customers to their tables with consideration of wait staff coverage and customer preferences. Schedule reservations and manage large customer crowd. Help strategize and prepare setups for large parties and groups. Demonstrate knowledge of daily specials and promote weekly and special events. Design and distribute effectively marketing materials. Hostess March 2009 - June 2009 Peer 59, Bai Yun and Vertigo Restaurants @ Banyan Tree Hotel, Bangkok Answer the phone and take reservations. Greet and seat all the customers in a profesionnal and friendly manner. Give information about promotions and hotel’s details. Inform management of any special requests. Effectively handle many customers at once within a very popular restaurant. Assist in preparing the dining room for any upcoming functions. STUDIES Bachelor of Science in Business Management 2006 - 2009 Vongchavalikut University, Nakhonratchasima Cumulative Grade Point Average: 2.33 LANGUAGES Thai Mother tongue English Level intermediate @ listening, speaking, reading and writing SKILLS Microsoft Office (Word, Power Point, Excel), level intermediate